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Shipping is done via EMS (Express Mail Service). The prices of our custom service such as cutting service and wholesale orders (excludes stock goods) on the website are FOB Bangkok. All other charges like shipping, insurance, C&F etc. are payable by the customer.
**The package will be automatically covered for $250 under company policy unless other wise specified by the customer of the package value. Separate insurance can be acquired via carrier service (FedEx, UPS or USPS) to protect the unexpected lose or damage during transition.
For wholesale orders and cutting services, our shipping charge schedule is as follows :
We normally ship retail orders (stock goods) on the same working day. In case, we are short of stock, we shall intimate you by email the delivery date.
For gems cutting service, Vivicgems will make every effort to assure the best quality stone will be cut from the customer's materials. However, assumes no liability for finished yield or natural problems such as color changes, heat sensitivity, cracking, etc. Liability is only assumed in case of theft or damage due to dropping, etc. In no case shall liability exceed the cost of replacing the stone(s) with like or similar material.
Once we receive the rough or information regarding the rough from customer, we will estimate the cost of cutting service base on 1) cutting style, 2) quantity and 3) lead time. The standard lead time is 2-4 weeks from the day of receiving the rough.
When job is done, we will formerly send our customers an invoice indicating the finished goods weight (ctw). We expect the payment in full prior sending out the good. Uncut rough (poor quality that is not suitable for faceting) will return to customer along with finished goods.
The goods one sold will
have 7 inspection days for return in full refund (less shipping). The inspection
day begins from the time the product is received by customer. After 7 days,
product will not be taken back under
any circumstances unless and otherwise the goods sent is the item other than the
ordered Item. Either replacement or a full refund will be given for this
Our rules are like followings:
Your personal information is confidential. We do not sell, rent, barter or trade e-mail addresses. When you place an order with Vivicgems, we collect your name, address, telephone number, credit card information and your e-mail address. We only use this information to fulfill your order and communicate with you about your order.
We want your shopping experience to be enjoyable and secure. The purchase area of our site is secure. This means that any information you send us is protected by encryption. With regard to overall security, we always use industry state of the art encryption technologies when transferring and receiving data exchange within our site. The facilities that house our server are physically secured to protect against loss, misuse or alteration of all data and information collected.